FAQ
Frequently asked questions
20 straight answers to what uniform buyers ask — minimum orders, on-site measuring, lead times, samples, warranty, VAT. Anything else, call us during business hours.
Ordering & samples
- What is the minimum order?
- It depends on the line: suiting and waistcoats from 5 pieces, shirting and trousers from 20, knitwear from 30. For existing clients and top-up orders for new joiners, we accept smaller quantities.
- Can we see a sample before production?
- Yes — it is a mandatory step. We make a complete sample for a real wearer to try on; bulk cutting starts only after your written sign-off, so there are no surprises on delivery day.
- Is design included?
- Design is part of the consultation: we propose three directions in your brand colours with real swatches, at no separate charge. Only a physical sample may be charged for small orders or where a client is still deciding — and it is credited back when you sign.
- Can we send our logo and photos of our current uniforms?
- Please do. The quote form lets you upload photos of what your team wears today, your logo and any design references. Real pictures make the quote more accurate and the proposal closer to your identity.
- Can a company of fewer than 10 people order?
- Yes. Suiting and waistcoats from 5 pieces, shirting and trousers from 20. Many young companies start with shirts and trousers to a size chart for everyone and tailored jackets for client-facing staff, then add as they hire.
- Is our design kept confidential?
- Yes. A design built on your identity is used only for you. We never publish a client's name or project photographs without written consent.
Measuring & making
- Do you measure on site?
- Yes. Our mobile team comes to your office or plant and works to your roster — evenings, weekends or provincial sites included. On-site consultation and measuring in Ho Chi Minh City is free of charge; travel to the provinces is agreed in advance. On-site tailoring →
- Is every person tailored individually?
- Yes — that is how a suit house works. Whether the order is 20 or 800 people, every employee is measured and made to their own figures. For large operational orders (polos, kitchen wear) you can choose a standard size chart to save cost.
- How long does production take?
- Typically 4–6 weeks for a complete programme, counted from sample approval. Smaller orders and reorders against an approved design are much faster — around 7–10 days. An express service is available when your timeline compresses; tell us early so the atelier can reserve capacity.
- How do you measure several hundred people?
- Our mobile team comes to your office or plant and works to your shift roster — including evenings and weekends. For provincial sites the team stays on for several days. Measurements are stored against employee records for future orders. On-site tailoring →
- Do you work outside Ho Chi Minh City?
- Yes. We regularly travel to provincial sites, including factories and remote projects. Travel costs are agreed in advance and stated clearly in the quotation.
- We are in a hurry — can you make it?
- Tell us the date you need. Reorders against an approved design usually take 7–10 days; for new programmes an express service is available depending on volume and cloth in stock — a consultant can confirm as soon as they know quantities and items.
Delivery & warranty
- What does the warranty cover?
- Free alterations for three years from delivery, at any showroom in our system: loose stitching, making faults, technical faults and weight changes. It excludes tears, burns and stains that cannot be cleaned. See the full policy on the Warranty page. Warranty policy →
- Do you alter after delivery?
- Yes. On delivery day our tailors are present so everyone tries on their uniform; anything that does not fit is adjusted on the spot. After that, alterations are free for three years.
- Do you keep our measurements?
- Yes. All measurements are filed by staff ID together with the approved design and cloth. Later runs only require measuring new staff or anyone whose shape has changed.
- What happens when we hire new people?
- Because the approved design and all measurements are on file, you only need to send names and quantities. Top-up orders are usually delivered within 7–10 days, with no waiting for the next production run.
Pricing & payment
- Do prices include VAT?
- Published prices are starting points per garment, before VAT. The formal quotation states unit price, VAT and total; a full VAT invoice is issued for every order. Budget estimate →
- Will prices change after a year?
- Each quotation states its validity period. For top-up orders in the approved design we keep the same cloth and normally hold the price for 12 months; if a cloth changes lot or import price, we tell you before making. Budget estimate →
- Do you charge for samples?
- For programmes at scale, sampling is absorbed into the main order. For smaller orders, or where a client is still deciding, samples are charged separately and credited against the contract if you proceed.
- How does payment work?
- A deposit on contract signing and sample approval, with the balance on delivery. Full VAT invoicing is provided. Exact terms are set out in each contract.
Still have a question?
Tell us the size of your team and your timeline. A consultant will respond with an indicative budget within 24 working hours.